
Last updated: October 13, 2025
Welcome to Marketr!
This User Agreement ("Agreement") outlines the terms and conditions that apply to your use of the services offered by Marketr, Inc., a Delaware corporation headquartered in the United States, and any entities under common control with Marketr, Inc. (each, a “Marketr Affiliate”).
By signing up for an account and accessing or using the Marketr platform, including any products or services accessible via such platform (the “Marketr Platform”), you (“you” or “User”) are agreeing to enter into this Agreement by and between you and Marketr, Inc., and to be legally bound by its terms and conditions. Please read them carefully. If any term or condition of this Agreement is unacceptable to you, please do not visit, access, or use the Marketr Platform.
By signing up to the Marketr Platform and opening an account, you represent and affirm that you are at least 18 years old, have the legal capacity to enter into this Agreement, and agree to be legally bound by its terms and conditions in their entirety.
You agree and understand that by logging into your account or accessing our services following any change to this Agreement, your login or access shall constitute your agreement to the amended Agreement, and you agree to be legally bound by its terms and conditions as amended. This means that, if you log into your account following an amendment, your continued use of the Marketr Platform will be subject to the updated terms. You should, therefore, read this Agreement from time to time. We reserve the right to require your affirmative assent and continuing acceptance of this Agreement, from time to time, as a condition of you accessing or using any Marketr Services (as defined below). If you do not agree to be bound by this Agreement (including any changes or amendments), you should not access or use any Marketr Services and should close your account in accordance with the Account Closure section.
The following terms, when used in this Agreement, shall have the meanings set forth below:
* Marketr Platform: Refers to the AI-powered marketing assistant product accessible via marketr.ai, including its features, tools, and services.
* Marketr Services: Refers to all services provided by Marketr, Inc. through the Marketr Platform, including but not limited to AI-powered content generation, strategic advice, and analytics.
* Lifetime Plan: Refers to specific subscription plans offered by Marketr, Inc. as detailed on https://marketrinc.com/#section-69wNu7UolQ. A "Lifetime" plan means access to the core features of the Marketr Platform for the operational lifespan of the Marketr product, subject to fair use policies and the terms of this Agreement. This plan is non-transferable and does not guarantee access to future premium features or products that may be introduced as separate offerings. Marketr, Inc. reserves the right to modify or discontinue the Marketr Platform or any of its features at its sole discretion, in which case Lifetime Plan holders will be notified and provided with reasonable options, which may include a pro-rata refund or migration to an alternative service.
* Tokens: Refers to the credit units consumed by Users when utilizing certain features or generating content within the Marketr Platform. The rate of Token consumption may vary depending on the complexity of the task, the length of the output, and the specific feature being used, as detailed within the Marketr Platform. Tokens are non-refundable and expire according to the terms of your specific plan.
* Mentor Mode: A feature within the Marketr Platform designed to provide guided assistance and strategic recommendations to Users.
* Super Prompts: Advanced prompt templates or structures within the Marketr Platform designed to elicit more sophisticated or specific AI-generated outputs.
* Memory: A feature within the Marketr Platform that allows the AI to retain and recall information about a User's brand, projects, and past interactions to improve context and consistency in future outputs.
* Written Notice: An email sent to the email address on record for your User Account (from us to you) or an email sent to [email protected], or [email protected] (from you to us). The date of receipt is considered the date of transmission.
* Business Day: Any day other than a Saturday, a Sunday, or a day when federal banks located in the State of New York are closed for a legal holiday or by government directive.
Your conduct on the Marketr Platform is subject to the laws, regulations, and rules of any applicable governmental or regulatory authority (the “Applicable Laws and Regulations”), including, but not limited to, those governing consumer protection, privacy, intellectual property, and e-commerce within the United States.
You unequivocally agree and understand that by signing up to the Marketr Platform and opening an account and using the Marketr Platform in any capacity, you agree and understand to act in compliance with and be legally bound by this Agreement as well as the Applicable Laws and Regulations.
Account Opening
Only individuals or institutions that have opened an account (“Marketr Account”) and successfully completed any required identification elements are considered Marketr customers (each, a “Marketr Customer”). You agree that you will not allow any persons who have not successfully completed our requirements to access or use your Marketr Account.
Account Access
You are only permitted to access your Marketr Account using your User Account login credentials and other required forms of authentication. We may require multi-factor authentication to keep your User Account safe and secure. You agree that your User Account login credentials and any other required forms of authentication have been chosen by you, when applicable. You also agree to keep your User Account login credentials confidential and separate from each other, as well as separate from any other information or documents relating to your Marketr Account.
You agree and understand that your disclosure of login information to third parties may negate our user authentication measures and allow unauthorized access to your account. You agree that we cannot be held liable for unauthorized access or other loss resulting from your disclosure or other transmission, whether intentional or inadvertent, of your login information to third parties.
You are solely responsible (and you will not hold us responsible) for managing and maintaining the security of your User Account login credentials. You further agree and understand that, we are not responsible (and you will not hold us responsible) for any unauthorized access to or use of your User Account and/or your Marketr Account.
You are responsible for monitoring your User Account. If you notice any unauthorized or suspicious activity, please email [email protected], or [email protected] and notify us immediately.
Account Communication
You agree and understand that all communication with you will be primarily via email. We will use the email address on record for your User Account as our primary means of communicating with you. You acknowledge and understand that this is the only authorized way to contact us for official notices. To ensure that you receive all of our communications, you agree to keep your email address up-to-date and immediately notify us if there are any changes. Delivery of any communication to the email address on record is considered valid. If any email communication is returned as undeliverable, we retain the right to block your access to the Marketr Platform until you provide and confirm a new and valid email address.
Account History
Your usage history is always available on Marketr. We use commercially reasonable efforts to ensure that the information contained in the notices we send you and your usage history is accurate and reliable; however, please understand that errors may sometimes occur.
Any transaction listed in your usage history or other communication including, but not limited to, receipts sent to your email on record shall be deemed and treated as authorized and correct, approved, and confirmed by you unless we receive Written Notice to the contrary within three calendar days from the date the communication was sent.
Account Review and Acknowledgment
It is your sole responsibility to review your usage history and any notices. You agree to be deemed to have reviewed your usage history and all notices on at least a monthly basis. If for any reason you are unable to do so, or you do not receive our communications, it is your responsibility to email [email protected], or [email protected] and notify us immediately.
Account Closure
You may close your account at any time. You agree and understand that closing an account will not affect any rights and obligations incurred prior to the date of account closure. You are responsible for any fees, costs, expenses, charges, or obligations associated with the closing of your account. You may not close your account to avoid paying any fees otherwise due.
Account Suspension & Investigation
We have the right to immediately (i) suspend your account and all accounts beneficially owned by you or for which you are a representative or authorized signatory (each, a “Related Account”), and (ii) suspend your access to Marketr, if we suspect, in our sole discretion, you and/or any such accounts to be in violation of:
* Any provision of this Agreement;
* Any Applicable Laws or Regulations; or
* Our Prohibited Activity policy.
We may also suspend your account if required by a regulatory authority, court order, or binding order of a government authority, or if we believe someone is attempting to gain unauthorized access to the account, or if there is unusual activity. If your account has been suspended, you will be notified when accessing Marketr. We may, in our sole discretion, disclose the reasons for suspension, if permitted to do so by law.
You agree and understand that upon our request and within the time frame designated by us, you are obligated to respond to any interrogatories in writing and to furnish any documentary materials and other information in connection with any investigation initiated pursuant to this Agreement.
Account Remedies for Breach
You agree and understand that if you, your account, or any Related Account is determined, in our sole discretion, to have committed a violation of this Agreement, we have the right to take any and all necessary and appropriate actions pursuant to this Agreement and/or Applicable Laws and Regulations, including termination of your account and pursuit of any damages suffered by us as a result of the violation.
Account Termination
We have the right to terminate your access to the Marketr Platform and any account at any time and for any reason, including for violation of this Agreement or applicable law. If we do so, your rights and obligations under this Agreement will continue.
Payment and Subscription Fees
All payments made for Marketr Services, including but not limited to subscription fees, one-time purchases, or any other charges, are non-refundable. This policy applies regardless of usage, account closure, or any changes to the Marketr Platform, except where a refund is explicitly required by Applicable Laws and Regulations or otherwise expressly stated in writing by Marketr, Inc.
Token System
Marketr operates on a token-based system for certain features and content generation. Users are required to acquire Tokens or credits to utilize these functionalities within the Marketr Platform.
Token Buffer for Platform Issues
You acknowledge and agree that Marketr, Inc. provides an additional buffer of Tokens within each plan to account for potential token loss or inconvenience that may arise from Marketr's technical issues, unresponsiveness, or other platform-related errors. For example:
- The Free plan, which would typically include 2,500 Tokens, is provided with 3,000 Tokens.
- The Pro plan, which would typically include 17,000 Tokens, is provided with 20,000 Tokens.
- The Lifetime plan, which would typically include 25,000 Tokens, is provided with 30,000 Tokens.
By accepting your chosen plan, you agree that these additional Tokens are intended to cover any potential token loss resulting from Marketr's mistakes, unresponsiveness, or technical issues (e.g., needing to re-generate content, system delays). You understand and agree that these buffer Tokens constitute the sole compensation for any such occurrences, and no further refunds or additional Tokens will be provided for these specific types of issues.
Token Non-Refundability and Usage
Once purchased or allocated, Tokens are non-refundable. Tokens are consumed immediately upon use of the corresponding Marketr feature or generation of content. It is the User's responsibility to manage their Token balance and monitor their usage. Marketr, Inc. is not responsible for unused Tokens or Tokens consumed due to user error, misunderstanding of feature costs, or changes in usage patterns. Tokens may expire according to the terms of your specific plan or purchase.
Marketr Platform
Marketr is our proprietary platform. The Marketr Platform is protected by copyright and other intellectual property laws. You agree and understand not to modify, copy, reproduce, retransmit, distribute, sell, publish, broadcast, create derivative works from, or store Marketr source code or similar proprietary or confidential data or other similar information provided via Marketr, without our express prior written consent. You may not use the Marketr Platform for any unlawful purpose.
We hereby grant you a non-assignable and non-exclusive, personal, worldwide, royalty-free license to use the Marketr Platform and to access informational content through the Marketr Platform in accordance with this Agreement. All other uses are prohibited. All rights in and to Marketr, and not granted herein, are reserved.
The Marketr name, logo (whether registered or unregistered), and product names (the "Marketr Marks") are proprietary marks licensed to Marketr, Inc. and protected by applicable trademark laws. Nothing contained in this Agreement should be construed as granting any license or right to use any of the Marketr Marks displayed here without our express written consent. Any unauthorized use of the Marketr Marks is strictly prohibited.
Service Modifications & Downtime
You agree and understand that we may modify part of or all of the Marketr Platform without notice. You agree and understand that part of or all of the Marketr Platform may be periodically unavailable during scheduled maintenance or unscheduled downtime (collectively, “Downtime”). You agree and understand that Marketr, Inc. is not liable or responsible to you for any inconvenience or damage to you as a result of Downtime.
Code of Conduct
We expect that you treat our employees, including our Customer Support Team, with respect. Any use of inappropriate or abusive language towards any of our employees is strictly prohibited. This type of behavior is a direct violation of our Code of Conduct and this Agreement. If you engage in this type of behavior, we will terminate your account.
Marketr does not permit the use of the platform for any prohibited activity, including but not limited to:
* Generating, promoting, or distributing illegal content (e.g., child exploitation, illegal drugs, hate speech, terrorism, violence, discrimination).
* Engaging in fraudulent activities, phishing, or impersonation.
* Sending unsolicited commercial communications (spam).
* Infringing upon the intellectual property rights of others.
* Reverse engineering, decompiling, or attempting to extract the source code of the Marketr Platform.
* Attempting to gain unauthorized access to the Marketr Platform or its systems.
* Using the Marketr Platform for competitive analysis without explicit authorization or in a manner that violates this Agreement.
* Any activity that violates, assists in violation of, or causes Marketr to violate any Applicable Laws and Regulations.
You agree and understand that if we suspect, in our sole discretion, your account to be in violation of our Prohibited Activity policy, we have the right to immediately (i) suspend your account and any related account; (ii) freeze/lock access to your account and its contents; and (iii) suspend your access to Marketr.
Please note the following risks in accessing or using Marketr:
* The output generated by AI may not always be perfectly accurate, relevant, or suitable for your specific needs, and you are responsible for reviewing and verifying all generated content.
* Reliance on third-party APIs (such as Gemini's APIs) means that the availability, functionality, and performance of Marketr Services may be affected by the performance or policies of these third parties.
* Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use and functionality of AI-powered services.
* The nature of AI-powered services may lead to an increased risk of data security breaches or cyber-attacks.
* Technological difficulties experienced by the Marketr Platform may prevent access to or use of your account or generated content.
You agree and understand that you are solely responsible for determining the nature, potential value, suitability, and appropriateness of these risks for yourself. You agree and understand that you access and use the Marketr Platform at your own risk.
The Marketr Platform may link to other websites operated by or with content provided by third parties, and such other websites may link to our website. You agree and understand that Marketr has no control over any such other websites or their content and will have no liability arising out of or related to such websites or their content.
You agree and understand that we may use third parties (including the Gemini APIs) to provide certain functionalities or services. By using Marketr, you acknowledge and agree that your data and activity may be processed by these third-party providers in accordance with their respective terms and conditions and privacy policies.
You agree and understand that Marketr, Inc. provides marketing assistance, tools, and suggestions. While we strive to offer high-quality, conversion-focused, and strategically sound guidance, we do not guarantee any specific level of earnings, business growth, or financial success as a result of using the Marketr Platform or implementing any of its suggestions, advice, or generated content. Your ultimate success depends on various factors, including your individual effort, business model, market conditions, and other elements beyond our control. Any testimonials, examples, or hypothetical scenarios presented are not guarantees or promises of actual results.
You agree and understand that Marketr does not provide legal, tax, or financial advice. To the extent you deem necessary, you will consult with qualified professionals in your own jurisdiction prior to using the Marketr Platform or implementing any marketing strategies.
You agree and understand that all marketing decisions are made solely by you. Notwithstanding anything in this Agreement, you agree and understand that we accept no responsibility whatsoever for, and shall in no circumstances be liable to you in connection with, your decisions. You agree and understand that under no circumstances will the operation of the Marketr Platform and your use of the Marketr Platform be deemed to create a relationship that includes the provision of or tendering of investment or marketing advice.
Disclaimer of Warranties
THE SERVICES WE AND OUR SERVICE PROVIDERS PROVIDE ARE PROVIDED TO YOU ON A STRICTLY “AS IS,” “WHERE IS,” AND “WHERE AVAILABLE” BASIS. NEITHER WE NOR ANY SERVICE PROVIDER REPRESENT OR WARRANT TO THE ACCURACY, COMPLETENESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS OF THE MARKETR PLATFORM FOR A PARTICULAR PURPOSE OR THE INFORMATION CONTAINED THEREIN OR SERVICES CONTAINED THEREON. MARKETR DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE SITE OR USE OF THE SERVICES WILL BE CONTINUOUS, UNINTERRUPTED, OR ERROR-FREE.
Disclaimer of Liability
EXCEPT TO THE EXTENT REQUIRED BY LAW, NEITHER WE NOR ANY SERVICE PROVIDER SHALL BE LIABLE TO YOU, WHETHER IN CONTRACT OR TORT, FOR ANY PUNITIVE, SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SIMILAR DAMAGES, INCLUDING LOST PROFITS, DIMINUTION IN BUSINESS VALUE, OR LOST BUSINESS OPPORTUNITIES (EVEN IF WE AND/OR ANY SERVICE PROVIDER HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF) IN CONNECTION WITH THIS AGREEMENT, YOUR USE OR ATTEMPTED USE OF MARKETR, OR ANY OF THE INFORMATION, SERVICES OR TRANSACTIONS CONTEMPLATED BY THIS AGREEMENT. MARKETR’S TOTAL LIABILITY FOR BREACH OF THIS AGREEMENT SHALL BE LIMITED BY THE FEES PAID BY YOU FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE DATE OF THE CLAIM.
THIS LIMITATION ON LIABILITY INCLUDES, BUT IS NOT LIMITED TO ANY DAMAGE OR INTERRUPTIONS CAUSED BY ANY COMPUTER VIRUSES, SPYWARE, SCAMWARE, TROJAN HORSES, WORMS, OR OTHER MALWARE THAT MAY AFFECT YOUR COMPUTER OR OTHER EQUIPMENT, OR ANY PHISHING, SPOOFING, DOMAIN TYPOSQUATTING, OR OTHER ATTACKS, FAILURE OF MECHANICAL OR ELECTRONIC EQUIPMENT OR COMMUNICATION LINES, TELEPHONE OR OTHER INTERCONNECT PROBLEMS (E.G., YOU CANNOT ACCESS YOUR INTERNET SERVICE PROVIDER), UNAUTHORIZED ACCESS, THEFT, OPERATOR ERRORS, STRIKES OR OTHER LABOR PROBLEMS, OR ANY FORCE MAJEURE. NEITHER WE NOR ANY SERVICE PROVIDER GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO MARKETR.
IF THIS DISCLAIMER OF LIABILITY SECTION IS DEEMED TO CONFLICT WITH ANY OTHER SECTION OF THIS AGREEMENT, THIS DISCLAIMER OF LIABILITY SECTION SUPERSEDES THE OTHER SECTION.
Reasonable Care
We agree to take reasonable care and use commercially reasonable efforts in executing our responsibilities to you pursuant to this Agreement.
You agree that we cannot be held responsible for any failure or delay to act by any service provider, or any other participant that is within the time limits permitted by this Agreement or prescribed by law, or that is caused by your negligence.
Force Majeure
You agree and understand that in no event shall we or any service provider be liable for any delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition, whether or not foreseeable, beyond our or any service providers’ reasonable control, including, but not limited to, any act of God, action or inaction of civil or military authorities, act of war, terrorism, sabotage, civil disturbance, strike or other labor dispute, accident, state of emergency or interruption, loss, or malfunction of equipment or utility, communications, computer (hardware or software), Internet or network provider services.
Indemnities
In no event shall we or any service provider be liable for any act, omission, error of judgment, or loss suffered by you in connection with this Agreement or your use or attempted use of Marketr. You agree to indemnify and hold us and all service providers harmless from or against any or all liabilities, obligations, losses, damages, penalties, actions, judgments, suits, costs, expenses (including reasonable attorneys’ fees), claims, disbursements or actions of any kind and injury (including death) arising out of or relating to your use of Marketr, or our and any service providers’ performance or nonperformance of duties to you.
If you are a California resident, you waive California Civil Code Section 1542, which states:
“A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.
Legal Costs
You agree to indemnify us and any service provider for actual, reasonable legal costs and expenses directly related to your account that are a result of any regulatory inquiry, legal action, litigation, dispute, or investigation whether such situations have occurred or are anticipated, that arise or relate to you or your use of Marketr. As a result, we will be entitled to charge your Marketr Account for such costs without notice, including legal and enforcement related costs that we incur.
Entire Agreement
This Agreement, our Privacy Policy, and any other policies incorporated by reference herein, comprise the entire understanding and agreement entered into by and between you and Marketr, Inc. as to the subject matter hereof, and supersede any and all prior discussions, agreements, and understandings of any kind (including without limitation any prior versions of this Agreement), between us.
Assignment
This Agreement, or your rights and obligations hereunder, may not be transferred by you, but may be assigned by us without restriction. Any attempted transfer or assignment by you in violation hereof shall be null and void. This Agreement shall be binding and inure to the benefit of the parties hereto and our successors, and permitted assigns.
Relationship of the Parties
You agree and understand that nothing in this Agreement shall be deemed to constitute, create, imply, give effect to, or otherwise recognize a partnership, employment, joint venture, or formal business entity of any kind; and the rights and obligations of the parties shall be limited to those expressly set forth herein.
Injunctive Relief
You agree and understand that your obligations and the obligations of each user set forth in this Agreement are necessary and reasonable in order to protect us and our business. You expressly agree that due to the unique nature of our business, monetary damages would be inadequate to compensate us for any breach by you of your covenants and agreements set forth in this Agreement. Accordingly, you agree and understand that any such violation or threatened violation shall cause irreparable injury to us and that, in addition to any other remedies that may be available, in law, in equity or otherwise, we shall be entitled to obtain injunctive relief against any threatened breach of this Agreement or your continuation of any such breach, without the necessity of proving actual damages.
Severability
You agree and understand that if any provision of this Agreement, or application thereof, is determined to be invalid or unenforceable under any rule, law, or regulation or by any governmental agency, local, state, or federal, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law. You further agree and understand that the validity of or enforceability of any other provision (or of such provision, to the extent its application is not invalid or unenforceable) of this Agreement shall not be affected.
Change of Control
In the event that we are acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.
Survival
You agree and understand that all provisions of this Agreement, which by their nature extend beyond the termination or expiration of this Agreement, including, but not limited to, sections pertaining to suspension, investigations, remedies for breach, termination, debts owed, general use of Marketr, disputes with us, and general provisions, shall survive the termination or expiration of this Agreement.
Miscellaneous
Section headings in this Agreement are for convenience only, and do not govern the meaning or interpretation of any provision of this Agreement. Unless the express context otherwise requires: (i) the words “hereof,” “herein,” “hereunder” and words of similar import, when used in this Agreement, shall refer to this Agreement as a whole and not to any particular provision of this Agreement; (ii) the terms defined in the singular have a comparable meaning when used in the plural and vice versa; (iii) wherever the word “include,” “includes” or “including” is used in this Agreement, it shall be deemed to be followed by the words “without limitation”; (iv) the word “extent” in the phrase “to the extent” shall mean the degree to which a subject or other thing extends and such phrase shall not mean simply “if”; and (v) the word “or” shall not be interpreted to be exclusive.
English Language Controls
Notwithstanding any other provision of this Agreement, any translation of this Agreement is provided for your convenience. The meanings of terms, conditions, and representations herein are subject to their definitions and interpretations in the English language.
Non-Waiver of Rights
This Agreement shall not be construed to waive rights that cannot be waived under Applicable Laws and Regulations. In addition, our failure to insist upon your strict compliance with any term or provision of this Agreement shall not be construed as a waiver for you to not comply with such term or provision.
Governing Law
This Agreement, your use of Marketr, your rights and obligations, and all actions contemplated by, arising out of or related to this Agreement shall be governed by the laws of the State of New York, as if this Agreement is a contract wholly entered into and wholly performed within the State of New York. YOU AGREE THAT ALL USAGE OF THE MARKETR PLATFORM AND CONTEMPLATED ACCORDING TO THE TERMS OF THIS AGREEMENT SHALL BE DEEMED TO HAVE OCCURRED IN THE STATE OF NEW YORK AND BE SUBJECT TO THE INTERNAL LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO ITS CONFLICTS OF LAWS PROVISIONS.
Dispute Resolution
You and Marketr agree and understand that any controversy, claim, or dispute arising out of or relating to this Agreement or your relationship with Marketr – past, present, or future – shall be settled solely and exclusively by binding arbitration held in the county in which you reside, or another mutually agreeable location, including remotely by way of video conference administered by National Arbitration and Mediation (“NAM”) and conducted in English, rather than in court. You and Marketr expressly agree that any dispute about the scope of this Agreement to arbitrate and/or the arbitrability of any particular dispute shall be resolved by arbitration in accordance with this section. You and Marketr expressly agree that an arbitrator may issue all appropriate declaratory and injunctive relief necessary to ensure the arbitration of disputes (but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim). You and Marketr agree to keep any arbitration strictly confidential.
You and Marketr agree that this arbitration provision applies not just to disputes between you and Marketr but also to (a) disputes with Marketr and any other party named or added as a co-defendant along with Marketr at any time, and (b) disputes in which a party is named as a defendant involving claim(s) arising from or related to this Agreement or any other Marketr agreement or program terms, even if Marketr is not named or added as a defendant. Any such co-defendant or defendant is a third-party beneficiary entitled to enforce this arbitration provision.
You and Marketr agree that the arbitrator shall have the authority to order any remedies, legal or equitable, which a party could obtain from a court of competent jurisdiction in an individual case based on the claims asserted, and nothing more. The arbitrator shall not award punitive or exemplary damages to either party, unless such remedies would otherwise be available under applicable law.
You and Marketr agree that this arbitration provision evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. s. 1 et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties to be bound by the provisions of the FAA for all purposes, including, but not limited to, interpretation, implementation, enforcement, and administration of this arbitration provision, and the FAA shall preempt all state laws to the fullest extent permitted by the law.
You and Marketr agree that good-faith, informal efforts to resolve disputes often can result in a prompt, low-cost, and mutually beneficial outcome. Therefore, a party who intends to seek arbitration must first send to the other a Written Notice of dispute (“Dispute Notice”). Any Dispute Notice to Marketr must be sent to [email protected] (“Notice Address”). Any Dispute Notice to you by Marketr will be sent to the email address registered with your Marketr Account. Any Dispute Notice must include: (a) the name, address, and email address of the party providing the Dispute Notice; (b) a description of the nature and basis of the claim or dispute, including any relevant facts regarding Marketr or your use of Marketr; (c) an explanation of the specific relief sought, including the total damages sought, if any, and the basis for the damage calculations; (d) a signed statement from the party providing the Dispute Notice verifying the accuracy of the contents of the Dispute Notice; and (e) if the dispute is from you, and you have retained an attorney, a signed statement from you authorizing Marketr to disclose your account details to your attorney if necessary in resolving your claim or dispute. Any Dispute Notice from you must be individualized, meaning it can only concern your dispute and no other person’s dispute. And any Dispute Notice from Marketr must be individualized, meaning it can only concern you and no other person. You agree that compliance with these informal dispute resolution procedures is a condition precedent to commencing arbitration, and that the arbitrator shall dismiss any arbitration filed without fully and completely complying with these informal dispute resolution procedures.
If you and Marketr do not reach an agreement to resolve a claim within 60 days after the Demand Notice is received, you and Marketr may commence an arbitration proceeding; except that, if either you or Marketr send the other an incomplete Dispute Notice, the 60-day period begins only after a complete Dispute Notice is received. The statute of limitations and any filings fee deadlines shall be tolled while the parties engage in these informal dispute resolution procedures.
Should any dispute proceed to arbitration, you and Marketr agree that any such arbitration shall be conducted in accordance with the prevailing NAM rules and procedures (including the Comprehensive Dispute Resolution Rules (“NAM Rules”), with the following exceptions to the NAM Rules if in conflict:
* The arbitration shall be conducted by one neutral arbitrator;
* All pleadings submitted in arbitration are subject to the standards set forth in Federal Rule of Civil Procedure 11, which, among other things, permits sanctions to be imposed where pleadings are submitted for an improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of litigation;
* The arbitrator may issue orders (including subpoenas to third parties, to the extent permitted by law) allowing the parties to conduct discovery sufficient to allow each party to prepare that party’s claims and/or defenses, taking into consideration that arbitration is designed to be a speedy and efficient method for resolving disputes. For example, the arbitrator shall apply the Apex Doctrine and preclude depositions of either party’s current or former high-level officers absent a showing that the officer has unique, personal knowledge of discoverable information and less burdensome discovery methods have been exhausted.
Additionally, if at any time, 25 or more similar demands for arbitration are asserted against either party or their related parties by the same or coordinated counsel or entities (“Mass Filing”), the additional protocols set forth shall apply:
* NAM’s Mass Filing Rules shall apply if the parties’ dispute is deemed by NAM, in its sole discretion pursuant to the NAM Rules and this Dispute Resolution section, to be part of a Mass Filing.
* Any Mass Filing shall be subject to a bellwether proceeding intended to reach a fair and speedy resolution of all claims included in the Mass Filing. In any Mass Filing, NAM shall select 15 demands for arbitration to proceed (“Bellwether Arbitrations”). While the Bellwether Arbitrations are adjudicated, no other demand for arbitration that is part of the Mass Filings may be filed, processed, or adjudicated, and no filing fees for such a demand for arbitration shall be due from either party to the administrator. Any applicable statute of limitations regarding such a demand for arbitration shall remain tolled, beginning when the Mass Filing claimant first provided the other party with its Dispute Notice, as defined above.
* Following the resolution of the Bellwether Arbitrations, the parties shall engage in a global mediation of all remaining demands for arbitration comprising the Mass Filing. The mediation shall be administered by NAM. If the parties are unable to resolve the remaining demands for arbitration comprising the Mass Filing within 30 days following the mediation, the remaining demands for arbitration comprising the Mass Filing shall be administered by NAM on an individual basis pursuant to the NAM Rules.
You and Marketr agree to abide by all decisions and awards rendered in such proceedings and you and Marketr agree that such decisions and awards rendered by the arbitrator shall be final and conclusive, except for any appeal rights under the FAA.
To the extent you or Marketr seek emergency relief in connection with any controversy, claim, or dispute arising out of or relating to this Agreement or the breach thereof, or your relationship with Marketr, you and Marketr agree that this Agreement restricts you or Marketr from seeking emergency relief from any court, including without limitation, temporary restraining orders and/or preliminary injunctions, and you and Marketr agree that, to the extent either party breaches this Agreement by seeking such relief from a court, that party shall be responsible for paying the opposing party’s attorneys’ fees in opposing such relief, and the arbitrator shall render an award of such attorneys’ fees at the earliest possible time after such fees are incurred.
Notwithstanding the foregoing obligation to settle disputes through arbitration, you or Marketr may assert claims, if they qualify, in small claims (or an equivalent) court in New York County or any United States county where you live. However, if the claims are transferred, removed, or appealed to a different court, they shall be subject to arbitration.
You and Marketr agree that you or Marketr may, without inconsistency with this arbitration provision, apply to any court for an order enforcing the arbitral award. You and Marketr irrevocably and unconditionally agree to waive any objection that you or Marketr may now or hereafter have to the laying of venue of any action or proceeding relating to enforcement of the arbitral award in the federal or state courts located in the State of New York.
You and Marketr agree that all such controversies, claims, or disputes shall be settled in this manner in lieu of any action at law or equity. In arbitration the parties waive their rights to have a jury trial.
IF FOR ANY REASON THIS ARBITRATION CLAUSE BECOMES NOT APPLICABLE OR FOR ANY OTHER REASON LITIGATION PROCEEDS IN COURT THEN THE PARTIES AGREE THAT YOU AND MARKETR:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS AND REGULATIONS, HEREBY IRREVOCABLY WAIVE ALL RIGHT TO TRIAL BY JURY AS TO ANY ISSUE RELATING HERETO IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES THAT MARKETR PROVIDES OR ANY OTHER MATTER INVOLVING US HERETO, AND
SUBMIT TO THE EXCLUSIVE JURISDICTION AND VENUE OF THE FEDERAL OR STATE COURTS LOCATED IN NEW YORK COUNTY, NEW YORK AND YOU AGREE NOT TO INSTITUTE ANY SUCH ACTION OR PROCEEDING IN ANY OTHER COURT IN ANY OTHER JURISDICTION.
You and Marketr agree to arbitrate solely on an individual basis, and agree and understand that this Agreement does not permit class action or private attorney general litigation or arbitration of any claims brought as a plaintiff or class member in any class or representative arbitration proceeding or litigation (“Representative and Class Action Waiver”). The arbitral or other tribunal may not consolidate more than one User’s claims and may not otherwise preside over any form of a representative or class proceeding. Nothing in this paragraph shall be construed to prohibit settlements on a class-wide or representative basis.
If any portion of this arbitration clause is held to be invalid or unenforceable, the remaining portions will nevertheless remain in force. In any case in which (1) the dispute is filed as a class or representative action; and (2) there is a final judicial determination that all or part of the Representative and Class Action Waiver is unenforceable, the class and/or representative action to that extent must be litigated in a civil court of competent jurisdiction, but the portion of the Representative and Class Action Waiver that is enforceable shall be enforced in arbitration. Additionally, if a court determines that a public injunctive relief claim may proceed notwithstanding the Representative and Class Action Waiver, and that determination is not reversed on appeal, then the public injunctive relief claim will be decided by a court after any individual claims are arbitrated, and the parties will ask the court to stay the public injunctive relief claim until the other claims have been finally concluded in arbitration.
You agree that this section of this Agreement has been included to rapidly and inexpensively resolve any disputes with respect to the matters described herein, and that this section shall be grounds for stay or dismissal of any court action commenced by you with respect to a dispute arising out of such matters.
A printed version of this Agreement shall be admissible in judicial or administrative proceedings.
If you have any questions, would like to provide feedback, or would like more information about Marketr, please feel free to reach out or visit our Help Center.
If you would like to lodge a complaint, please contact our Customer Support Team by visiting our Help Center or writing to Customer Support at:
email: [email protected], or [email protected].
We cannot agree to obligations of confidentiality or nondisclosure with regard to any unsolicited information you submit to us, regardless of the method or medium chosen. By submitting unsolicited information or materials to us or any service provider, you or anyone acting on your behalf, agree that any such information or materials will not be considered confidential or proprietary.
We do not provide any facility for sending or receiving private or confidential electronic communications. You should not use the Marketr Platform to transmit any communication for which you intend only you and the intended recipient(s) to read. Notice is hereby given that all messages and other content entered using the Marketr Platform can and may be read by us, regardless of whether we are the intended recipients of such messages. Nevertheless, access to messages and other content will be accessible only by employees and service providers that reasonably need such access.
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